What Happens if the internet connection fails?

All content and templates, including those containing live data fees, are cached in the local players so content continues to appear onscreen even when the internet connection is down.

Checklists

We have several checklists for you to follow regarding issues you can solve yourself. 
If none of the issues or documents listed below is of any help, please contact our support team.

Checklist for SoC

QRC_ENG_SoC_Screen_0701202_V1

QRC_NL_SoC_Scherm_07012020_V1

Checklist for LG WP400 Media Player

QRC_ENG_LG_wp400_player_0701202_V1_GZ

Checklist for Windows Web Player

QRC_ENG_Windows_Web_0701202_V1

QRC_NL_Windows_Web_07012020_V1